Managing Director of Anesthetics & Surgery at the Winchester & Eastleigh Healthcare NHS Trust, previously Head of Service Delivery at NHS Information Authority*

*Previous job title relevant as that was her post at the time of the case study.

“Strategy, policy and systems thinking in the NHS”

This presentation shows how systems thinking was used to guide strategy development in the NHS. The project used a novel team-based approach to understand the requirements. It illustrates an attempt to work systemically in a complex environment with many stakeholders and to deliver something that was actually an intrinsic part of a wider, highly-connected whole.