Richard Kirkman has extensive experience in sales, marketing and relationship management, specialising in transport.. His career began with British Rail and he enjoyed a variety of commercial roles in the ferry industry before joining P&O as Head of Marketing & Sales for western channel services. More recently, Richard has led a substantial customer focus action plan for Network Rail.

“Transformation – a work in progress”

What are the difficulties in improving customer service for a monopoly supplier in an industry rent asunder by the process of privatisation? At a time of increasingly positive prospects for the rail industry, Richard will review the on-going company-wide initiatives designed to support the transformation of Network Rail into a ‘world class’ infrastructure provider.