Anna Maravelas is the author of How to Reduce Workplace Conflict and Stress (Career Press). For more than 20 years she has resolved workplace conflict between executives, work groups, departments and individuals. In 1996 she began teaching employees and leaders how to avoid the seemingly innocent, but self-defeating, behaviors that destroy trust, productivity and pride. Her strategies for have appeared in The New York Times, American Bar Association Journal and Harvard Management Update.

Anna's work the insider's guide for navigating frustrations, irritability, and incivility. She nails the problem and provides a beautiful, ground-breaking solution - one that restores pride and protects profits.
Ken Blanchard, "The One Minute Manager"

The Self-Defeating Habits of Otherwise Brilliant People ®
Skills that preserve trust, reduce stress and resolve conflict

Plenary Description:

Anna Maravelas tackles a commonly overlooked but costly phenomenon in her popular presentation, "The Self-Defeating Habits of Otherwise Brilliant People." ® An expert in workplace conflict resolution and a devotee of Deming, Maravelas contends that frustrated leaders and employees can avoid behaviors that fuel destructive disagreements rather than wasting profits and time resolving them-continuously. You will learn how to create emotionally resilient workplaces, avoid risk factors for cancer, heart disease, and depression, eliminate the five major causes of simmering hostilities and maintain your integrity by sidestepping invitations to blame. Rather than undermining relationships by "searching for stupidity," Maravelas entertains her audiences with techniques for avoiding self-righteous indignation and focusing on the true causes of workplace inefficiency and waste.

Intro Day Outline:

Anna Maravelas tackles a commonly overlooked but costly phenomenon in her popular presentation, "The Self-Defeating Habits of Otherwise Brilliant People." ® An expert in workplace conflict resolution and a devotee of Deming, Maravelas contends that frustrated leaders and employees can avoid behaviors that fuel destructive disagreements rather than wasting profits and time resolving them-continuously. You will learn how to create emotionally resilient workplaces, avoid risk factors for cancer, heart disease, and depression, eliminate the five major causes of simmering hostilities and maintain your integrity by sidestepping invitations to blame. Rather than undermining relationships by "searching for stupidity," Maravelas entertains her audiences with techniques for avoiding self-righteous indignation and focusing on the true causes of workplace inefficiency and waste.

The day long session is loaded with skill-building, laughter and surprise. Join us!

• Build teams that endure-even during rapid change
• Maintain composure in the midst of chaos and conflict-even when others lose their cool
• Avoid blame and cynicism-known risk factors for cancer, heart disease, and depression
• Use the "hard on the problem, soft on the people" tool to defuse "hot" situations
• Turn long-term enemies into rock-solid allies with this proven technique
• Uncover hidden reasons behind seemingly irrational behaviors
• Eliminate the #1 cause of tension and earn the respect of direct reports, peers and top leadership
• Determine the outcome of tough discussions with 96% reliability
• Use a five step technique to help others regain their composure and move toward resolution
• Preserve trust in leadership, confidence in the vision, and investment in the mission of your organization